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InformationandCommunicationTechnologyand personal robots could play a fundamental role in efficiently managing chronic diseases and avoiding improper medications. They could support senior citizens with reminders, thus promoting their independent living and quality of life, especially in the presence of several chronic diseases (multimorbidity). In this context, this article proposes a service modelforpersonalisedmedicalsupportthatisabletoprovide adequatehealthcareservicebymeansofahybridrobot-cloud approach. This service was quantitatively and qualitatively testedtoassessthetechnicalfeasibilityanduseracceptability leveloftheservice.Theservicewastestedwith23olderpeople (65–86 years) in the DomoCasa Lab (Italy). This study demonstrated the feasibility of the proposed hybrid cloud solution and the usability and acceptability were positively evaluated thus confirming the ability to utilise these innovative technologies for active and healthy ageing.