APA Style
TJIPTONO, Fandy. (2012).
Service Management:Mewujudkan Layanan Prima (Ed. 2, cet. 1).
Yogyakarta:
Andi.
Chicago Style
TJIPTONO, Fandy.
Service Management:Mewujudkan Layanan Prima.
Ed. 2, cet. 1
Yogyakarta:
Andi,
2012.
Text.
MLA Style
TJIPTONO, Fandy.
Service Management:Mewujudkan Layanan Prima.
Ed. 2, cet. 1
Yogyakarta:
Andi,
2012.
Text.
Turabian Style
TJIPTONO, Fandy.
Service Management:Mewujudkan Layanan Prima.
Ed. 2, cet. 1
Yogyakarta:
Andi,
2012.
Print.