APA Style
TJIPTONO, Fandy. (2008).
Service Management: Mewujudkan Layanan Prima (Ed. 1, cet. 1).
Yogyakarta:
Andi.
Chicago Style
TJIPTONO, Fandy.
Service Management: Mewujudkan Layanan Prima.
Ed. 1, cet. 1
Yogyakarta:
Andi,
2008.
Text.
MLA Style
TJIPTONO, Fandy.
Service Management: Mewujudkan Layanan Prima.
Ed. 1, cet. 1
Yogyakarta:
Andi,
2008.
Text.
Turabian Style
TJIPTONO, Fandy.
Service Management: Mewujudkan Layanan Prima.
Ed. 1, cet. 1
Yogyakarta:
Andi,
2008.
Print.