APA Style
RANGKUTI, Freddy. (2002).
Measuring customer satisfaction:gaining customer relationship strategy .
Jakarta:
Gramedia Pustaka Utama.
Chicago Style
RANGKUTI, Freddy.
Measuring customer satisfaction:gaining customer relationship strategy.
Jakarta:
Gramedia Pustaka Utama,
2002.
Text.
MLA Style
RANGKUTI, Freddy.
Measuring customer satisfaction:gaining customer relationship strategy.
Jakarta:
Gramedia Pustaka Utama,
2002.
Text.
Turabian Style
RANGKUTI, Freddy.
Measuring customer satisfaction:gaining customer relationship strategy.
Jakarta:
Gramedia Pustaka Utama,
2002.
Print.