APA Style

HARRIS, Elaine K.. (2003). Customer service:A practical approach . New Jersey: Printice Hall.

Chicago Style

HARRIS, Elaine K.. Customer service:A practical approach. New Jersey: Printice Hall, 2003. Text.

MLA Style

HARRIS, Elaine K.. Customer service:A practical approach. New Jersey: Printice Hall, 2003. Text.

Turabian Style

HARRIS, Elaine K.. Customer service:A practical approach. New Jersey: Printice Hall, 2003. Print.