APA Style

MILAKOVICH, Michael E.. (1995). Improving service quality:Achieving high performance in the public and private sectors . New York: St.Lucie.

Chicago Style

MILAKOVICH, Michael E.. Improving service quality:Achieving high performance in the public and private sectors. New York: St.Lucie, 1995. Text.

MLA Style

MILAKOVICH, Michael E.. Improving service quality:Achieving high performance in the public and private sectors. New York: St.Lucie, 1995. Text.

Turabian Style

MILAKOVICH, Michael E.. Improving service quality:Achieving high performance in the public and private sectors. New York: St.Lucie, 1995. Print.