Post-occupancy evaluation (POE) of buildings is vitally needed to ensure that
building performance of government and public buildings and facilities is
sustained. POE of buildings is of utmost importance in building performance
evaluation, as it comprises the technique that is used to evaluate whether a
building meets the user ’ s requirements. By using occupants as a benchmark
in evaluation, the potential for improving the performance of a building is
enormous. This paper discusses research with the broad aim of developing
a general guideline for the POE practice, specifi cally for government and
public buildings in Malaysia. The objectives were fi rst, to review and analyse
government and public building performance, secondly, to determine the
occupants ’ satisfaction level and thirdly, to determine the correlation between
building performance and occupants ’ satisfaction level. This study has revealed
that 74 per cent of the aspects of building performance are highly correlated
with the occupants ’ satisfaction. The study concludes that the proposed
guideline for POE is effective, relevant and benefi cial to be used by the public
sector in evaluating the performance of government and public buildings in
Malaysia.

• Post-occupancy evaluation correlated with building occupants ’ satisfaction: An approach to performance evaluation of government and public buildings