This paper is part of a research study focusing on building
maintenance operation processes. The fundamental investigation is to review
building maintenance policy with respect to maintenance strategy, acceptable
standard and resources. The arguments and problems arising in maintenance
operation processes are discussed. Following the overall discussions, the types
of challenges, problems as well as arguments from the organisational and
operational perspectives are summarised. The preliminary conceptual framework
highlights the importance for maintenance personnel to justify the building
maintenance objectives by matching with organisational goals and objectives. It
helps to improve the gaps between the top management at the strategic level and
maintenance personnel at the operation level in performing building maintenance
as well as maintenance operation effi ciency

• Overview of maintenance strategy, acceptable maintenance standard and resources from a building maintenance operation perspective